Why there is a check
Peppol rules make the access point responsible for who sends documents under a company's name. Before your first invoice can travel over the network, the access point must confirm that a person entitled to act for your company approved it. Invocourier's access point runs that check for you; you never need an account there, and the merchant-facing part is one page.
Who must do it
The legal representative of the company as registered in the KBO/CBE (Crossroads Bank for Enterprises), by name. Not any employee, and not the person who installed the app, unless they are the registered representative.
If you are not that person, open the check page anyway: it has a Forward to someone else option that emails the link to the representative.
What happens on the check page
- Click Complete identity check on the Settings page (Home shows the same button).
- The page is hosted by the access point, in Dutch or French. No account, no itsme, no eID card reader.
- The representative uploads or photographs an identity document (identity card or passport).
- The name on the document is matched against the representative listed in the KBO/CBE.
How long it takes
If the automatic check passes, the company is verified at once; the app notices within five minutes and the card turns to Peppol delivery active. Invoices created in the meantime are numbered and archived, and they go out on their own once the check succeeds.
If the automatic check fails, the access point reviews the case by hand within 48 hours. During that time the card still shows the identity check as outstanding.
If the check is declined
Settings and Home show a red card, and the contact address in your settings receives an email. Usual causes:
- an unreadable or wrong document: a blurred photo, an expired document, someone else's document;
- the name differs from the representative on record: a different person, or a spelling that does not match;
- the representative is missing from the KBO/CBE record, or the record is out of date.
Fix the cause, then click Redo the identity check: the page starts a fresh session. If the representative changed, update the KBO/CBE first.
The link, and changing your identifiers
The check link does not expire. If a session times out, the same page lets the representative restart it. Changing your VAT number or enterprise number in Settings resets the verification: the access point has to check the company again under the new identifiers, and the card goes back to identity check required.